The whole opposite is your personnel Liibide (sorry I didn’t have the spelling of his name). I be reluctant to call him a Buyer Service Rep. He did help me with some difficulties I had on my outgoing flight but essentially was of no help by any means with my return flight.
The whole crew personnel was wonderful , but this male went further than the roles anticipations and really should be praised and identified. I’m also happy we have a snack once more.
I not too long ago experienced a flight cancelled by American Airways and stood in a very line for 45 minutes to obtain rebooked on Yet another flight. I was stunned to determine that the gate brokers didn't Use a check out to the offered USAIR flights.
I'm seventy seven year aged I plan this wonderful holiday vacation with my daughter to show her our heritage in Chile, we paid out Just about $3000.00, we flew to South The united states Chile on 12/27-01/06/2016, then the nightmare started the fly from Miami to Santiago scl , we seat while in the runway for two hrs on account of luggage delayed, the pilot mentioned it was trouble with not sufficient personnel to load the airplane AA957 with luggage. then our seats problem: seat 41A , my daughter TV was broken, my seat 41B my arms have been damaged, wouldn’t go up, so and when I have to go to the bathroom I couldn’t rise up, since I've Diabetic issues I really need to go to the lavatory that may be why I took the top seat After i made an effort to climbing around the arm I Minimize my leg and was bleeding. I talk to the flight attendant for help, she was no help in any respect. my daughter tried to help me by climbing about me given that we couldn’t get any help. she slip and fell on both equally arms looking to climb more than me and bruised The within of her legs seriously terrible. we have shots of her leg and my leg appear like elephant feet, allow me to inform you it damage so bad I cried with the agony, The entire two weeks in Chile I had to obtain sneaker a single sizing even larger since my toes were being so swollen and my daughter couldn’t have on her bathing fit due to the fact the inside of her leg have been all bruised up.
I wanted to vent my stress Using the baggage circumstance with your airline. Every little thing else was good, however the way my baggage was taken care of would make me think two times in advance of booking with AA yet again. I was charged $twenty five Each and every way for a person bag, not getting explained to my bag might be carried on for no cost. To incorporate insult to your $fifty charged, my bag was weakened on the surface on getting returned to me.
I also would like to touch upon the wonderful service AA delivers to your handicapped. I am eighty four years outdated and now need wheelchair aid to obtain all over in the airports. I used to be surprised and delighted within the guidance I acquired, and in addition for the attitudes from the folks who assisted me While using the wheelchair help, as well as the drivers with the handicap carts in Charlotte airport. They ended up all so helpful and really pleasant also.
On landing in Roatan on Feb 14, I uncovered a piece of my baggage was continue to in Miami and they would have it on the airplane on the next flight from Miami to Roatan, the subsequent Saturday!
There isn't any American Airlines buyer service electronic mail handle outlined around the official Web-site, even so there is a type you may submit by means of the web site that sends your message to the customer relations Section. You'll be able to obtain the email form listed here: .
By far the worst flying experience I have ever had with a domestic flight! Late stry for no obvious motive and took forty mins for getting to terminal. Then One more forty to have bags. Awful.
The definition of shopper service at American Airlines will not be outlined in almost any regarded terms. It doesn't deal with The client or imply any service in any way. My daughter, touring solo, experienced the latest expertise of waiting around in line at Heathrow so lengthy to check in that she missed the checkin by two MINUTES Even though the aircraft was in the gate for another forty five minutes. The agent, and I use that word generously, needed she invest in An additional ticket for just a later on flight in a cost of an extra $300. Then proceded to tell her the seat might be assigned at the gate. OK, difficulty fixed. You believe! Once the gate is assigned she goes to obtain her seat assigned and the ‘AGENT’ who'd not enable her on the 1st flight cancelled her seat on both the very first and next flight immediately after having her income! So she wasn’t off that initial flight however, THE AGENT took her off! And now she wasn’t on the next flight for which she paid supplemental revenue. Fortunately we were being in interaction and she or he spoke which has a supervisor who introduced a seat to her. When she requested who experienced cancelled the her reservation, they mentioned they did not know. This all occurred in just a a few hour interval. She eventually boarded 15 minutes in check my blog advance of departure, I hope. So my spouse and I contacted American Airways to verify if she was capable to get about the airplane and who experienced cancelled her flight, considering the fact that there was a economic transaction and no economic transaction comes about without having a record of who established it, just one would Consider, for accounting and theft security applications on your own. My spouse known as first and spoke to JAYNE FUENTES, a supervisor who following a extended conversation gave us NO INFO. She couldn't explain to us if my daughter acquired a seat to the flight, obtained around the airplane, or who bungled the extra order. She actually reported that ‘These are open up terminals and they don't sign up that's booking or accepting payment for the seat reservation.’ That is definitely accurate accounting for you personally. So my partner thanked her politely for all her help at which level I said JAYNE FUENTES instructed us very little she was of no help in any way. Then I referred to as American Airways and spoke to a different supervisor, JANE GRAY, a one who should not be allowed to response telephones in a very jail.
I'm pretty unsatisfied with the client service!!! I believe it had been much less expensive in your case To accomplish this to me than to run the flight that I was initially on, since the flight wasn't comprehensive.
So roughly 12 noon on June 25, 2016, I tried to examine in for flight #3325 with American Airlines Boarding from VA at 2:33pm. Once i initial approached the counter the Supervisor ( outlined on his tag) D. Halem (SP) said that I would initially have to check in on the pc. I stated that I was navy. Then he mentioned that I would have to place my on baggage around the rollers (guiding the counter). He ongoing to check me in, however, afterwards after issuing me a ticket he stated all over again which i would need to occur driving the counter and position my baggage over the roller, since his again was lousy.
March 25 I flew from Austin to Ft Myers with a plane modify In Charlotte. When booking my flight I asked for wheelchair help. Needed to hunt one up in Austin. Was taken to gate 2hours beforehand but was certain there can be support for boarding. Gate was adjusted without any one at he desk could obtain no assistance, and with great issues proceeded to new gate. All over again no guidance in boarding.
Alright…I a short while ago acquired a ticket to fly solo to determine my family! YAY…. I examine the wonderful print, and clicked on all baggage fees to view if there can be any.